NitroPack adds 24/7 support coverage to its premium plans

June 07 01:04 2022

NitroPack, the leading all-in-one site speed solution, today announced that it’s upgrading the support services included in its premium plans. Instead of relying on regular support, all premium users will now be provided with 24/7 support service. The latest addition to NitroPack’s offering is not related to pricing changes. All current users on premium plans can rely on round-the-clock support with no additional fees to be applied.

“Leading the way in web performance optimization is the sole purpose of NitroPack. However, throughout the years, we realized that while our customers come for the solutions our service provides, they stay because of our attitude towards their issues,” said Deyan Georgiev, CEO and Co-founder of NitroPack. “That’s why we’re constantly investing in our support team and looking for ways to improve the experience our customers have with NitroPack, not only product-wise but personal-wise as well.”  

This announcement follows a milestone year and a half for NitroPack after its drastic improvement in the support service it offers. After growing its support team from 7 to 20 people and reducing its average response time from 52 hours to 27 minutes in less than 18 months, NitroPack is now reshaping the SaaS industry by offering something not many companies in their field do. 

“Aside from providing the best speed solutions we’ve always imagined this going hand-in-hand with top-notch support. This way our clients can make the most out of their NitroPack subscriptions. We are getting better at this by the day and being able to assist our users 24/7 is a big step towards this goal.” said Ivailo Hristov, CTO and Co-founder of NitroPack. “One thing is for sure, whatever we do we want to be the best at it. Offering 24/7 support is not standard for our industry yet we did it. If there is something that we want our users to remember it would be that we are not afraid of changing the status quo in favor of delivering a better product.”

About NitroPack

NitroPack is the leading all-in-one site speed solution that optimizes more than 129,000 websites globally. As an all-in-one solution and the most complete speed optimization service in the world, NitroPack combines all the features a website owner might need for a fast website. Advanced caching, image optimization, code optimization, built-in global CDN, lazy loading – just name it, NitroPack has it. Founded in 2018 and based in Sofia, NitroPack is on a mission to provide every website owner with the opportunity to achieve world-class web performance.

To learn more, visit www.nitropack.io.

Media Contact
Company Name: NitroPack
Contact Person: Ana Boneva
Email: Send Email
Country: Bulgaria
Website: https://nitropack.io/

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